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BUSINESS EXPERIENCE 

Business Process Consultant

Provide strategic business process improvement, knowledge management, systems design,

 marketing analysis and operational management consultancy to client.  Served as project

 manager for researching and developing functional specifications, competitive analysis,

 and business case presentations to justify the continuous investment.  Developed

 business expansion and go-to-market plans and performed Business Process based

 analysis.  Determined long-term market viability and approach.  Identified and

 implemented technology based solutions that provided quicker Business Cycle response.

 Expanded key business relationships with major insurance providers for the company's

 business and services.  Responsible for hardware/software technology selection, planning,

 and implementation, the creation of a 24/7 phone support service center, development of

 business marketing collateral and web site development.  Created product marketing

 collateral, brochure kits, pricing schema and packaging. 

 

Consulting/Solutions Services Manager

Responsible for client services relationship management and incremental strategic business

 development, strategic business value analysis, consulting services sales and engagement

 delivery of Premium Support Services for South Eastern area major accounts.  Improved

 month over month customer satisfaction, new business and increased business growth in

 the South East.  Used targeted relationship development and end customer sales skills to

 gain results.  Developed positive customer outcomes formulated on strategic value

 assessment and process based analysis that led to greater customer/client profitability,

 improved  corporate revenues and achieved higher customer satisfaction scores.

 

Directed and managed a team of senior consultants focused on delivering value added data

 base and programming services. Identified business improvement opportunities, channeled

 escalated customer issues, sold/closed, staffed and managed consulting services business.

 Led successful engagements at client locations by managing all aspects of the engagement

 to include Strategic Value Assessments, Requirements Gathering, Scope Definition,

 Improvements Matrixes and Implementation.  Responsible for team recruiting, growth,

 education, business and client relationships.

 

Project Manager

 Directed and performed Business Process Reengineering (BPR) improvement

 engagements and establishing the company's business process redesign

 consulting operations at client locations.  Analyzing clients’ ongoing strategic

 process improvement solution’s development and management.  Project managed

 all aspects of the engagement’s scope and work to include client relationship

 management, proposal generation, scope-of–work, engagement implementation

 and success tracking/metrics.  Responsible for onsite business relationship and

 client satisfaction, new business development, project management,

 development, reporting, staffing and delivery performance.

 

Developed and defined technical requirements and managed functional specifications

 development team. Resolved issues related to requirements amongst team members using

 both formal (JADS/JARS) and informal methods.  Served as a key member of a

 cross-functional team including engineering, product management, project management,

 quality assurance, and creative staff tasked to develop and deploy process improvement

 systems and approaches for major telecom WMC & NISC related production

 environment.  Delivered specifications, analysis, and presentations to senior management

 and  executives.  Provided systems analysis support to a major work center management

 development project at BellSouth.  Coached a cross functional team on requirements

 gathering and writing during the requirements gathering and solutions specification cycles.

  Interacted with technical, creative, and business staff during the gathering of technical

 requirements for new software and services.

 

Regional Vice President/Sales

Established the company's expanding Florida market territory for credit card processing

 services.   Managed operations and staffing within the territory to include managing

 District Offices and sales staff.  Created product marketing, pricing and packaging

 strategies.  Managed major business expansion, analysis and both bank and customer

 relationships.

 

Business Processes Consultant/Principal

Provided strategic business processes improvement, knowledge management, systems

 design, marketing analysis and operational management to Financial Services Industry

 clients.  Consulting practice focused on the financial services industry and worked with

 clients to identify technology based opportunities, product directions and business

 growth/expansion opportunities as well as market penetration strategies for vendor

 clients.

 

Market Director

Global management responsibilities for this $3 billion computer company's banking

 systems and software business.  Developed and managed the Global/Strategic message and

 worked closely with prospects and installed customer base to capitalize on advanced

 technology solutions and value based implementations.  Created corporate marketing

 plans, analyzed business expansion opportunities, evaluated and approved

 hardware/software acquisition, managed major customer relationships, coordinated field

 activities, and managed overall strategic business development and expansion programs.

 

Senior Business Processes Consultant

As a Senior Consultant with this global organization, worked with clients to define their

 strategic objectives, identify market growth opportunities and implement value based

 solutions.  Managed project teams working critical areas of process redesign and business

 improvement, IS and corporate strategy development, marketing, and systems

 implementation and knowledge management for this leading management and technology

 consulting organization.  This consultancy focused on serving the Financial Services

 Industry and Strategic Information Systems.

 

Vice President of Professional Service

Senior management position for this producer of banking systems software for retail bank

 branch automation.  Responsible for all aspects of  Customer Relationship Management,

 product research and development, implementation planning, documentation, technical

 marketing support, and consulting services.  Coordinated and delivered strategic marketing

presentations.   Managed all aspects of the customer interface during scope analysis and

 product implementation.

 

                                              

 

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